Terms & Conditions
We thank you from the bottom of our heart for placing an order with us and making us a part of your celebrations. We strive hard to make your celebrations memorable and wonderful.
We at TheFlowersPoint.com are a group of gifting and celebration enthusiasts. We love our work and try to serve people in their celebrations and have fun doing so. We try our level best that whatever we display on our website is delivered with the same quality as promised. In serving you we also care to follow certain guidelines, rules and processes. These terms and conditions are not there to intimidate the user but are there so as to minimise the areas of conflict. We have listed these so that the user is aware of the processes and rules that can affect him/her, his/her order and the recipient.
Please read these Terms and Conditions carefully, clarify them from Customer care if you have any doubts.Be assured that our spirit of working is that everyone should be benefited - our team, our customers and our company.
These terms and conditions (the “Terms and Conditions”) are the terms are available to you and any of our services which are accessible on or via TheFlowerPoints.com .
These Terms and Conditions govern your use of the TheFlowerPoints site and the TheFlowerPoints Service.
1.1. All products as depicted on this website (as may be varied from time to time) are available almost everywhere in India. Certain product ranges are available in selected delivery areas only.
1.2. Certain flower and plant products may be delivered in bud to ensure longer life.
1.3. There is a possibility that some flowers and plants might be harmful or poisonous, please be sure you visited our Allergy & Health Information page before submitting your order.
1.4. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice. Rest assure that, the flowers will maintain the same quality.
1.5. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
1.6. Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.
2.1. Prices listed within the TheFlowersPoint.com website are valid maximum of 10 days of submitting your order.
2.2. Prices include VAT for deliveries within India.
2.3. Product prices for items requiring delivery to selected cities in India.
Orders / Payments
3.1. You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate pincode, clear address together with those of the intended recipient and all necessary payment details.
3.2. We accept payment with Paypal, and all major credit cards and/or debit cards, including Visa, MasterCard, American Express, Discover, UCB, Diners Club and any other credit and/or debit cards as we may specify from time to time.
3.3. By clicking on the “Pay Now” button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the TheFlowersPoint.com site.
3.4. Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this e-mail confirmation.
3.5. We cannot accept orders from customers under the age of fourteen (14) years.
Delivery & Collection
4.1. General Notes
4.1.1. Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order.
4.1.2. We will advise you of the first available delivery date for your chosen item when you place your order.
4.1.3. To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate pincode of the intended recipient and telephone number (with local phone code if possible) together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. If not, we will reserve the right to cancel your order without refund.
4.1.4. In case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.1.5. Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports, or ships; please contact TheFlowersPoint.com Customer Service for further information using the contact details set out in Section 6.1.
4.1.6. Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the item(s).
4.1.7. Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to recontact and re-arrange delivery. If the recipient fails to make contact within 3 working days, we reserve the right to charge for redelivery to that or an alternative address. If the delivery is done via a courier company and they are unable to find someone to accept delivery, the delivery will be taken to their storehouse and the recipient is expected to take delivery from the storehouse.
4.1.8. Before placing your order, please review delivery cut-off times and prices.
4.1.9. Please note that if you order a number of items for delivery to the same address, they may be dispatched separately.
4.1.10. We shall not be liable for any failure to perform in our obligations where such failure is as a result of extraordinary cases (including fire, flood, earthquake, storm, hurricane or other natural disaster), war invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
5.1. If, for any reason, you wish to change or cancel your order you can do so, subject to clause
5.2. By e-mailing [email protected] Please give 48 hours notice before the requested delivery date.
5.3. We regret that you may not cancel an order for customised goods if as at the time you seek to cancel, the customisation process has begun.
5.4. In respect of non-customised goods, you may cancel your order when the status is “New Order”. After an order have been set as Preparing, Shipped or Delivered, any cancelation will be made upon request and will be analyzed if it applies to a partial or full refund.
5.5. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
TheFlowersPoint.com Customer Service
6.1. In the event that you are not satisfied with the TheFlowersPoint.com Service any complaints should be addressed in the first instance to: [email protected]
6.2. Our Customer Service is available as detailed below :
Email : [email protected]
Phone : +91 7497897717
6.3. Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
6.4. Complaints policy: In the event of any complaint please contact us and we’ll do all we can to put the situation right, or, if you prefer, give your money back.
7.1. Whilst we agree to use all reasonable endeavours to ensure that the TheFlowersPoint Site and/or the TheFlowersPoint Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the TheFlowersPoint Site and/or the TheFlowersPoint Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the TheFlowersPoint Site and/or the TheFlowersPoint Service impossible or impractical.
7.2. Subject to clauses 1.4 and 4.2 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
7.3. TheFlowersPoint understands that it is under a legal duty to supply goods that are in accordance with the contract.
Use of TheFlowersPoint discount voucher codes
8.1. TheFlowersPoint discount voucher codes (also abbreviated to “Voucher codes”) can only be used against purchases made on TheFlowersPoint Websites for deliveries made in the intended region promoted.
8.2. Voucher codes must be entered in the relevant section of the order process on TheFlowersPoint Websites. We are unable to apply a discount to orders already placed.
8.3. Voucher codes are usually restricted to one use per customer and should not be passed on to additional recipients.
8.4. Voucher codes may also be set to a maximum number of redemptions - if we are not able to accept discount code you have entered it will be because the code has expired or maximum redemption level for promotion exceeded. We will advise you accordingly in the order process and the discount will not be applied.
8.5. Selected voucher codes may be restricted for use against specified products - where possible, details of any restrictions will be communicated at the point where we promote the voucher code to you.
8.6. Voucher codes cannot be exchanged for a cash alternative or used in conjuction with any other promotions.
8.7. Where the voucher code entitles you to a percentage discount, the discount will not be applied to the delivery charge or any other extra service requested.
8.8. Voucher codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the discount code you have entered.
8.9. We cannot be held responsible for non-availability of TheFlowersPoint.com which may prevent use of Voucher codes.
9.1. We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the TheFlowersPoint Site and/or the TheFlowersPoint Service from time to time. We will post any changes on the TheFlowersPoint Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the TheFlowersPoint Service or TheFlowersPoint Site. Changes will be effective 24 hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
9.2. Additionally, we reserve the right to suspend, restrict or terminate access to the TheFlowersPoint Site and/or the TheFlowersPoint Services for any reason at any time.
9.3. These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the TheFlowersPoint Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.1. All other rights, including copyright, in this website are owned by Shareholders of TheFlowersPoint B.V.. Any reproduction, distribution or use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use is strictly prohibited without the permission of TheFlowersPoint B.V.. You may not modify, distribute or repost something on this website for any purpose.
My Account Service
11.1. TheFlowersPoint My Account Service is provided as a complementary feature by TheFlowersPoint (the “TheFlowersPoint”) for your personal use subject to these Terms and Conditions. In order to provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the Service.
Please note that we reserve the right to link the personal information you provide on our different websites and through TheFlowersPoint’s current and future mobile applications.
11.2. To register with the Service you must be over eighteen years of age.
11.3. When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service (this option can be found adjacent to the My Account login box).
11.4. If TheFlowersPoint has reason to believe that there is likely to be a breach of security or misuse of the Service or Site, we may require you to change your password, or may suspend use of the Service.
11.5. You must ensure that the details you provide on registration or at any time are correct and complete.
11.6. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the section of My Account. This will ensure that the Service we provide is accurate and up to date.
11.7. Use of the Service is intended to assist with purchases to be made via the site. The Service must not be used for the following purposes:
Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Gaining unauthorised access to other computer systems.
Interfering with any other person's use or enjoyment of the Site.
11.8. TheFlowersPoint reserves the right to refuse to post material on the Site, or to remove material already posted on the Site.
11.9. Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
11.10. Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.
11.12. If you have any queries please contact us using the contact details below:
11.13. We have obligations in relation to your personal information. Some of the information you provide may be "sensitive" information (i.e. information on "delicate" matters, including race, political opinions, religion, trade union membership, physical or mental health or condition, sexuality etc). By registering for the Service and providing your details, you agree to us using information in the way set out above. Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information.
TheFlowersPoint reserves the right to moderate content posted on its social media sites.
TheFlowersPoint reserves the right to remove or report any posts which could be deemed inappropriate or offensive.
Any threats made against individuals or property will be reported to the police.
Privacy Protection Be smart about protecting yourself, your privacy and the privacy of others. What you publish is widely accessible and may be around for a long time, so carefully consider what you post. Do not post personal or sensitive information about yourself or others, including bank account information, information that may be used to locate yourself or another, or information which could otherwise be deemed to constitute an invasion of another's privacy.
Content and Copyright
TheFlowersPoint assumes no liability for errors or omissions in any material on TheFlowersPoint social media sites. For any content you post on TheFlowersPoint’s social media sites, you warrant that it is your own original work or if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have obtained all rights to that third party content and specifically grant to TheFlowersPoint a worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable right and license to exercise all copyright, publicity, moral rights and any other IP rights with respect to any such content you provide.